How to cancel an Adobe Creative Cloud subscription
What to check before you cancel, and the steps to do it.
Before you cancel
Adobe sells plans that run for a year and plans that run month to month. Your Adobe account shows which one you pay for, and only the yearly one carries a fee.
On a yearly plan billed monthly, cancelling after the first 14 days carries a fee. Adobe sets it at half of what is left to pay on the contract.
Adobe refunds in full if you cancel within 14 days of buying. That covers your first purchase only. When the plan renews, the 14 days does not start again.
Your apps work until the end of the current billing month.
Adobe cancels through a series of screens that offer discounts to stay. Follow them to the end, or the plan is still running.
How to cancel an Adobe Creative Cloud subscription
- Go to your Adobe plans page.
- Sign in to your Adobe account.
- Select Manage plan for the plan you want to end.
- Select Cancel your plan.
- Select Continue to cancel, then choose a reason.
- Check the cancellation details, then confirm.
- Save the confirmation email, or take a screenshot.
This tool explains your rights in general terms. It is not legal advice for your own situation.
Check what you can do
Your rights depend on how and when you signed up. Answer a few questions to get the steps for your own situation.
No account, and nothing you enter is stored.