The Right to Complain

The response states that the person can complain to the Information Commissioner's Office.

Criterion: E6
Level: Level 1
Domain: Supplementary Information
Reflects: Article 15(1)(f)

Intent

The right to complain to the regulator is the person's route to a remedy when the response falls short. It is worth least to the person who does not know it exists.

How to test it

An assessor scores the criterion against a single response:

Score 2: The response names the Information Commissioner's Office as the place to complain.
Score 1: The response says the person can complain to a regulator, without naming which one.
Score 0: The response says nothing about complaining to a regulator.

The law it reflects

This criterion reflects Article 15(1)(f) of the UK GDPR. That mapping is a guide, not a legal test: conformance is judged against the criterion, not the article.

See E6 in context in the full standard.