The Effect on the Time Limit Stated
Where the organisation requests identity verification, it states how this affects the time limit for responding.
Intent
A verification request can pause the clock, which changes when the person should expect an answer. Left unsaid, the person counts from the wrong date.
How to test it
An assessor scores the criterion against a single response:
- Score 2
- The organisation said how the verification request affects the time limit, such as that the month runs from when it receives the documents.
- Score 1
- The organisation said the time limit was affected without saying from when it now runs.
- Score 0
- The organisation said nothing about the effect on the time limit.
- Not applicable
- The organisation did not request identity verification.
The law it reflects
This criterion reflects Article 12(3) of the UK GDPR. That mapping is a guide, not a legal test: conformance is judged against the criterion, not the article.
See C4 in context in the full standard.